Terms of Service

1. Introduction and Definitions

These Terms of Service ("Terms") are entered into between Kingston Peptides ("we", "us", "our"), and you ("you", "your", "Purchaser"). By accessing and using this website (kingstonpeptides.com) and placing orders for research compounds, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use this website or purchase our products.

2. Contact

All correspondence should be directed to info@kingstonpeptides.com.

Kingston Peptides. 124 City Road, London, EC1V 2NX.

3. Products and Research Use

All products sold by Kingston Peptides are intended exclusively for in vitro research and laboratory use. Products are not intended for human consumption, veterinary use, or any form of clinical application. You represent, warrant and confirm that you are a qualified research professional or are purchasing under the supervision of a qualified researcher.

Kingston Peptides makes no claims regarding the suitability of any product for any particular purpose beyond the specifications provided on the product page and associated certificates of analysis.

4. Ordering and Payment

All orders are subject to availability and acceptance. A binding contract is formed only when we confirm acceptance of your order by email. Prices are displayed in the selected currency. Shipping charges and any applicable taxes or import charges will be shown at checkout or, where applicable, collected by the relevant customs authority. Payment must be received in full before dispatch of products. We accept payment via Pay by Bank (Fena Open Banking in pounds sterling for UK bank accounts, and Wallid in euros for bank accounts in Belgium, France, Ireland, the Netherlands, Portugal and Spain), international bank transfer (wire) in GBP, EUR, USD, SEK, DKK, NOK or PLN, and cryptocurrency (BTC, ETH, USDT, USDC or DAI) as displayed at checkout. Where you pay by cryptocurrency, the crypto amount displayed at the moment you place your order is locked for 15 minutes; if your payment has not been received within that window, the equivalent amount will be re-quoted at the prevailing exchange rate before dispatch.

5. Shipping and Dispatch

Orders placed before 2pm UK time on business days are dispatched the same day where stock is available. Shipping times are estimates and are not guaranteed. Kingston Peptides is not liable for delays caused by carrier services or customs clearance processes. For consumers, we remain responsible for the goods until they come into your physical possession; nothing in these Terms limits your statutory rights in respect of faulty or misdescribed products.

Delivery protection is an optional, paid add-on selected at checkout for a fee of £2.50 per order. Where you have purchased delivery protection and delivery takes longer than 10 business days after dispatch within the UK, 12 business days after dispatch within the EU, or 14 business days after dispatch in the rest of the world, we will refund your order or send a free replacement. This guarantee applies only to orders for which delivery protection was purchased and paid for; orders without delivery protection are not covered.

6. Returns, Refunds and Cancellation

If you are a consumer (as defined in section 2(3) of the Consumer Rights Act 2015), you have a statutory right to cancel your order within 14 days of receiving the products, subject to the exceptions below. To exercise this right, contact us at info@kingstonpeptides.com. You may also use the model cancellation form set out in Schedule 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but you are not required to.

By placing an order for sealed products, you acknowledge that sealed goods which have been unsealed after delivery lose the right to cancel under the Consumer Contracts Regulations 2013 for health and hygiene reasons. For the purposes of this section, "unsealed" means any removal of, or damage to, the tamper-evident band, shrink-wrap, or other closure specifically designed to indicate whether the product has been opened. Unopened products in their original packaging may be returned within 14 days of delivery. Where you handle goods beyond what is necessary to establish their nature, characteristics and functioning (as you might in a shop), we may deduct from the refund an amount for the resulting diminished value. Products returned with intact original packaging, seals and labels unbroken will not incur such a deduction. You are responsible for the direct cost of returning goods on cancellation. At checkout you will be told the estimated cost of return postage if you use our designated carrier.

Returns for products damaged in transit or that do not match published specifications are accepted regardless of seal status. Please notify us promptly, ideally within 7 days of delivery, by contacting info@kingstonpeptides.com with photographic evidence and order details. We may request return of the product for inspection. This requested notification period does not limit your statutory rights. Refunds are processed without undue delay, and in any event within 14 calendar days of the later of receiving your cancellation notice or, where relevant, the goods back in our possession. Your refund will include the standard delivery charge (excluding any express or premium surcharge you selected at checkout).

Refunds for Pay by Bank payments will be returned to the bank account used at checkout: in pounds sterling for UK (Fena) payments, and in euros for European (Wallid) payments. Refunds for bank transfer (wire) payments will be returned to your bank account, in the original payment currency where possible; where that is not possible, the refund will be issued in pounds sterling at the exchange rate prevailing on the date of the original payment as published by the Bank of England. We will contact you to confirm the account details to use for the refund. We will verify that the payee name matches the ordering customer for anti-fraud and anti-money-laundering purposes before remitting. Refunds for cryptocurrency payments will be refunded in pounds sterling in the amount of the GBP price paid at checkout, fixed at the exchange rate at the time of payment. At your election, a cryptocurrency refund may instead be issued in the same cryptocurrency and amount paid, less on-chain network fees; network fees are borne by you. If you initiate a card scheme dispute or chargeback for the same transaction while a refund under this section is pending, we may defer paying the refund until that dispute is determined, to prevent double recovery. If a chargeback is paid after we have already refunded you, we may recover the duplicate amount through the applicable scheme process. Nothing in this paragraph limits your right to raise a dispute with your payment provider.

Where you prefer it, or where a return to the original payment method is not possible, refunds may instead be issued as store credit or, by prior arrangement, by bank transfer to an account you nominate. Store credit is issued as a balance on your account, valid for 12 months from the date of issue. Store credit is non-transferable and non-refundable for cash. It is applied automatically to future orders and any remaining balance carries forward until expiry. You may at any time request a refund to your original payment method instead of accepting store credit.

We reserve the right to refuse a return or refund where we reasonably believe the product has been tampered with, substituted, or where the claim is fraudulent. In such cases, we may retain the product pending investigation and will notify you of the outcome within 14 days. You may challenge our determination via our complaints procedure or through the alternative dispute resolution provider named in section 13 below. We may report suspected fraud to the relevant authorities. Where you report damaged or faulty goods, please retain the product and packaging until we have confirmed your claim.

7. Quality Assurance

Certificates of Analysis (CoAs) are accessible on each product page and via the Batch Verification tool. Where independent third-party testing is available (such as Janoshik Analytical), it is displayed on the product page or provided upon request. Where only manufacturer-internal testing is available, this is clearly indicated on the product page. Kingston Peptides maintains strict quality control procedures and reserves the right to substitute alternative batch numbers of equivalent specifications where necessary.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Kingston Peptides shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the purchase or use of any products. Our total liability for any claim arising from a product shall not exceed 100% of the contract value or our insured amount (whichever is greater).

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Indemnification

You are responsible for any loss or damage we suffer as a result of your breach of these Terms or misuse of our products. This includes claims made by third parties against us arising from your actions, and any reasonable legal costs we incur in connection with such claims.

10. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Kingston Peptides or its licensors and is protected by United Kingdom intellectual property laws. Reproduction or distribution without prior written consent is prohibited.

11. Force Majeure

Kingston Peptides shall not be liable for any failure or delay in performing its obligations where such failure or delay arises from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, strikes, lockouts, industrial disputes, government actions, regulatory changes, supply chain disruptions, carrier failures, or utility outages. The affected party shall notify the other party promptly of the occurrence of any such event and shall use reasonable endeavours to mitigate its effects. If the force majeure event continues for more than 30 days, either party may terminate the affected order without liability.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Alternative Dispute Resolution

If you have a complaint, please contact us first at info@kingstonpeptides.com so that we can try to resolve it. If we are unable to resolve your complaint to your satisfaction within 8 weeks, you may refer the dispute to our certified alternative dispute resolution provider:

Consumer Dispute Resolution Ltd
71 Ashfield Road, London, E17 4NX
www.consumerdisputeresolution.org.uk

You may also use the European Union online dispute resolution platform at https://ec.europa.eu/consumers/odr, although Kingston Peptides is not established in an EU member state. You may also seek independent advice from Citizens Advice.

14. Severability

If any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful or unenforceable, that provision shall, to the minimum extent necessary, be deemed deleted from these Terms and the remaining provisions shall continue in full force and effect.

15. Changes to Terms

Kingston Peptides reserves the right to update these Terms of Service. For registered account holders, we will notify you of material changes by email before they take effect. Continued use of this website following any changes constitutes acceptance of the revised Terms.